SHIPPING RATES AND OPTIONS
How long will it take for my order to get to my doorstep?
Regular shipping within the United States takes 7-10 business days. We ship in-stock items right away, but if something is on backorder (i.e. we are waiting for the facility to manufacturer the item) it will take longer. Any back ordered items will be shipped out standard and you will not be charged additional standard shipping.
What are the shipping rates?
All continental US shipments are shipped priority mail via United States postal service to all US addresses, excluding Hawaiian residents. Express shipments are available to all US addresses for an additional charge (mail orders only). Next day shipping is available to the Continental US only, for an additional charge (phone/mail orders only).
Shipping is NOW available for international orders to : Most all countries!
Can I get my order express shipped?
Yes, Ordermerch.com does offer express shipping for all ORDERS only. Simply add a note to your order when checking out and we’ll contact you to arrange payment for additional expedited freight costs.
Do you ship outside the US?
How do I return an item?
We hope and expect that you will be pleased with your purchase. However, if you would like to return all or part of your order for exchange or refund, please observe the following guidelines and instructions. All returns and exchanges will receive prompt attention, and we will make every effort to expedite the handling of your return request.
Time Limits: Returns and exchanges are accepted only within 15 days of shipped date.
Conditions of Merchandise: All items must be unused and in like-new condition: Clothing must be unwashed, shoes must be unlaced and unworn. No returns on undergarments.
Paperwork: Simply email us at returns(@)ordermerch.com with the reason for return and we will issue you a RA (return authorization number). Returns should be sent to:
Attn: Returns & Exchanges
PO BOX 11105.
Westminster, CA. 92658
Please allow us 3 weeks to process your return.
What is the return policy on sale items?
SALE PURCHASES ARE FINAL. Sale items can be accepted for item exchange ONLY. Items must be returned within 15 days from the ship date. There is no additional shipping charge on the exchange shipments. Please allow us 4 weeks to process your return.